Critically evaluate the nation from McGunnigle and Jameson (2000) that Essay

Critically evaluate the nation from McGunnigle and Jameson (2000) that the hospitality industry does not adopt sophisticated Hum - Essay Example They were those who offer excellent comfort whenever someone wishes to temporarily find accommodation in hotels; act anthropologically as tour guides of foreign nationals; manage entertainments for theatres, disco houses and galleries. There lives are an endless management of affairs that constantly change. A number of these hospitality workers have earned a degree; others earned a certificate while the rest are not but take opportunities to maximize their personal skills. Some of them are professionals trained to groom hotels for interior designs and house keeping; cooking nutritious food with delicate garnishes; servicing variety of wines; offering professional skills and geographic knowledge for clients of tourism industry; manage public relations artfully; organize events and celebrations; and other services of similar nature. There working environments are often in excellent or satisfactory facilities. Like how seemingly lucrative the job sounds, they reinvent themselves to what suit best for occasions. The hospitality industry presents an opportunity for supervisory functions who can effectively and efficiently relate with people. There are perks and incentives offered by clients or manager clients in exchange for satisfactory services. There job also provides an opportunity to meet people from varied places and of varying experiences. The industries on the other hand present some threats and weaknesses especially whenever workers are exposed to sexual harassment or degrading experiences at work places. Harris and Reynolds (2004) who studied the motive in the hospitality industry pointed that there are customers who deliberately act or misbehave in abusive manner which cause some level of insecurity that will affect the hospitality providers. It is widely acknowledged that workers are at risk when they are confronted with deviant or dysfunctional customer behaviors. Woods and Kavanaugh (1994), who conducted a study on perception of gender discrimination a nd sexual harassment in hospitality industry with 613 responses, attest that such discrimination happens and are manifested in different manners. Women respondents professed that they are most discriminated in promotion and salaries while male hospitality workers responded that they are more exposed to uncertain possibilities. Woods et. al. (1994) bared that 25% of their respondents of women in hospitality positions experienced sexual harassment at work and that these are pervasive realities in this industry. Moreover, there is evident weakening of market conditions as some establishments within this industry decided to undergo cost-savings in both capital and operational level (Ernst & Young, 2009). Many decided to reduce expenditures, undergo asset management and limited capital improvements (Ernst & Young, 2009). Their situation is at some level unpredictable because they are also governed by developments that may negatively impact the industry, such as issues on insecurity, poli tical upheavals, economic downturns that may result to retrenchments. But such situation is generally true to all profession. What matters foremost is when executives and managers of hospitality industry are able to strategically manage its human resources